How to Improve Etsy Reviews by Using EtsyHunt?

Followup Reminder

Benefits

  • Increase the number of positive reviews in the shop by accurately selecting orders (e.g. selecting repeat users who have left positive reviews) and by using intelligent copy to solicit reviews
  • Review analysis to see the impact of recent campaigns and different review copies on retention rates, in order to optimize campaigns or copy
  • First to deal with the latest bad reviews through bad review tracking
  • Bulk order emails can be exported for email marketing users to build Email Lists

How to Use

Connect shops

  • Entry 1: Click on the "Connect Etsy Shop" button on the shop management page in the top right corner of the User Centre
  • Entry 2: Click the "Connect Etsy Shop" button on the Banner page of the Sole Review function page

Shop Overview

Check the total number of reviews, the average review rating, the retention rate, and the number of orders that are due for review (orders that have reached the buyer and have not yet been reviewed)

Configure Send Now Order

Click on the "Settings" button to the right of "Send Now Order" in the overview to configure how many days after receipt the order can be evaluated, save it and the order will be updated automatically every day

Selecting Message

  • EtsyHunt has two built-in copywriters: one for new users and one for repeat users.
  • Support for custom copy, with the ability to replace customer names; seller names, order dates, days of the week using smart tags, reducing the manual replacement process

Order Selection

Efficient screening of target users and selection of the corresponding text for the claim can greatly improve the success rate of the claim, as follows.

  • For a higher rate of requests: select repeat customers who have left a positive review and request a review on the corresponding request order
  • For new customers: filter for new customers who are first-time buyers and select the new user invitation text to request a review
  • If you are confident about a product, you can filter by product type and select a specific product to request a review
  • Filter orders from repeat users who have left a bad review, click on bulk edit, and set it to ignore to reduce the risk of getting a bad review
  • Customer Type: Repeat customers who have left positive reviews; repeat customers who have left negative reviews; new customers who are buying for the first time; repeat customers who have not commented
  • Order request status: Send Now; Completed; Ignored; Order in delivery
  • Order Review Status: Commented; Not Commented
  • Invitation templates: built-in templates and custom templates
  • Product filtering: filter by product title and SKU
  • Support filtering by order date and order number

Request a Review Process

Review Analysis

  • See the percentage of reviews by category for the shop over the last three months to get an idea of recent reviews
  • See the performance of the shop's reviews for the last three months of orders
    • Retention rate: number of orders with reviews / total number of orders
    • Positive review rate: number of reviews with 4 stars or more / total reviews
    • Negative review rate: number of reviews below 3 stars / total reviews
  • View the performance of different message templates for the review and optimize high success rate message

You can also view the last three months of positively reviewed orders for the shop, quickly locate the positively reviewed products and the content of the reviews, and get in touch with the buyer in time to eliminate the impact of positive reviews


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